Q.  I purchased a certificate but never received it.  What do I do?

A. Certificates are emailed within 24 hours of your purchase from This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  The first thing you should do is check the Spam folder in your email.  If it's there, make sure you add our email address to your address book.  If it's not there, use the Contact us form to let us know and we'll respond as quickly as possible.

Q.  I signed up for the mailing list, but I haven't received anything yet?

A. Our daily deals are sent from This e-mail address is being protected from spambots. You need JavaScript enabled to view it every Monday through Friday in the mornings.  If you have not received any messages, send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and add this address to your address book.  That should ensure you receive each message without them being placed into your spam folder.  Let us know if you continue to miss them.

Q.  Can I purchase an offer I saw yesterday?

A.  No.  Our offers are available for a limited time only.  We provide a timer that shows exactly when the offer will be taken down and replaced by a new offer, so be sure act before the time runs out if you want to make a purchase.


Q.  Do I need to use my certificate before the timer runs out?
A.  No.  The timer shows when we will stop selling certificates, but the actual expiration of each offer is listed in the “Rules” are of the page.


Q.  How can I be sure these offers are real?

A.  We know many of our deals offer so much for so little that you might question how a business can offer such a discount, and you might wonder if this is real.  “Trust us”, probably isn't the answer you're looking for, so we suggest you contact the business being advertised to confirm any suspicions you may have.


Q.  Can I give these as gifts?

A. Unless otherwise stated in the “Rules” of the offer, certificates may be purchased as gifts.


Q.  I'm having trouble with the ordering process.  What should I do?

A. If you encounter any problems with our website, please use our “Contact us” form to let us know and we'll respond as quickly as possible.  Or, give us a call during normal business hours (9:00-5:00 EST, 7 days a week), and we'll be happy to help you.


Q.  I've gone green, and don't have a printer.  How can I use these?
A.  We're working on this one.  For now you do need to print the certificate and provide it to your local business at the time of redemption.


Q. How can I refer a local business to advertise on The Local Deal?

A. We love receiving suggestions from our customers.  If you know of any businesses that you would like to see advertised on our site, just write us a note in the “Contact us” form.  Feel free to suggest a deal too!  We'll contact the business and take care of the rest.